Making a Claim

In the event of a claim, one of our Client Liaison Executives will take full details of the loss and guide you through the steps you need to take to mitigate further damage and, if necessary, arrange for a loss adjuster to be appointed. You should hear from the Loss Adjuster within 24 hours who will make an appointment to visit you and your home to discuss your claim.

If you have any questions or aren't sure about making a claim please do not hesitate to contact us for advice.

Out of Hours Claims Assistance

• If a claim occurs outside of normal office working hours and you feel that you require immediate assistance, all of our insurance provider's approved Loss Adjusters have 24 hour help lines and will be able to assist you in all claims matters. Please contact the appropriate Loss Adjuster from the list below:
• Ansvar: IAS Loss Adjusters 01424 850333
• Lloyds Oxygen: Merlin 0117 927 7111
• Norwich Union: Norwich Union 0500 114477

Important Information When Making a Claim

Notifying Insurers of a claim:

It is a condition of any insurance policy that you notify insurers of any loss or potential loss as soon as practically possible. Failure to do so may prejudice your claim.

Mitigating further loss:

It is a condition of every insurance policy that in the event of a loss that you take all reasonable steps to avoid any further damage occurring. For example, if you have tiles blown from your roof in high winds you should contact a local contractor and arrange for temporary repairs to be made. If you fail to do this and rain water leaks into the property at a later date, causing damage to internal décor, insurers may exclude the costs of redecoration from your claim.